FREQUENTLY ASKED
QUESTIONS
Orders
Order delivery takes 3-5 days, depending on the size and availability of the product. Orders are processed before 1 PM on a working day and are generally scheduled for delivery the following working day.
Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source in order to process the order.
Currently we are unable to ship to any PO Box, military, protected area/location. Please note that we are unable to publish all the restrictive measures imposed by the country of delivery as this is dependent on the country’s customs and restrictions.
Before making any purchase, we encourage you to check with your local customs on their regulations. You might want to ask about the restriction on:
Any limit on the quantity to import the items.
Any limit on the value to import the items.
Restrictions to the material that you are interested to purchase.
Tax and duties you need to incur for importing the items.
If, for some reason, there are items that cannot be imported into your choice of delivery destination, you might still be able to checkout and pay for the items to be delivered. In such cases, shipping charges incurred for delivery of the package to the intended delivery destination, and for the intended delivery destination to return the goods to zilsoutfit.com will be borne by the buyer.
Shipping
Yes, shipping price is calculated on checkout page once the address is filled-out or selected for logged in users (if address is saved in address book)
All items (except Fillings and Fragrances) on our website are shipped both locally and internationally.
Payment
Following are the payment options available for your convenience:
- Cash On Delivery (COD)
- Cards (Visa Debit/Credit, Master Debit/Credit, American Express)
Absolutely. All payment information submitted by our customers is encrypted and is kept secure and confidential. Gul Ahmed store is PCI/DSS Level 1 Certified – the level of security used by banks. Only authorized personnel have the right to access this information. At no point will we share, rent or sell your personal information.
Yes. Our Cash On Delivery (COD) service enables you to do that.